Frequently asked questions
What do the grades (A, B, C) mean?+
Grades describe a pre-owned device's cosmetic and functional condition. Grade A is near-flawless, Grade B has light signs of use, and Grade C has more noticeable wear. All grades are fully tested and working.
How does the trade-in work?+
Tell us about your device on the Sell page to get an instant estimate, then bring it to our Exeter store. We confirm the final offer after a quick check and pay you the same day. You can decline at no cost.
How long is the warranty?+
Devices come with up to a 2-year Phone Pro warranty covering hardware faults. See the Warranty page for full details.
Do you wipe my data when I sell a device?+
Yes. Every device we take in is securely wiped — a 100% data-wipe guarantee. We recommend backing up and signing out of your accounts first.
Can I return an item?+
Yes — unless faulty, items can be returned within the period stated at purchase in their original condition. Faulty items are covered by the warranty and your statutory rights.
Where are you based?+
We're an in-store business at 47 High St, Exeter, EX4 3DJ, UK. Trade-ins and collections are handled in store.
How do I pay, and do you deliver?+
We accept standard payment methods in store and offer UK delivery on purchases. Contact us for current delivery options.
Still need help? Contact us.